Frequently Asked Questions


How do I get to Aurora BayCare Medical Center?

Click here for maps and directions to Aurora BayCare facilities. Our street address is 2845 Greenbrier Road, Green Bay. Our mailing address is PO Box 8900, Green Bay, WI 54308-8900.


How do I prepare for surgery?

For information about medications, food and drink restrictions, what to pack, and what to expect, visit our Preparing For Surgery page.


Can I pre-register?

To save you time, we offer pre-registration online. you may also call 920-288-3310.


Can I pay my bill online?

Yes. You can pay your bill online by setting up your patient account on MyAurora.


I have a question about my bill or my insurance coverage. Who can help me?

Our finance and billing department will gladly answer your questions. They can be reached at 800-958-6202. Visit our Billing and Insurance page for more information.

If you are experiencing a financial hardship, you may speak with our patient financial counselor at 920-288-3092.


I still have questions. Who do I call?

Call our primary customer service line at 920-288-8000. You will find other commonly requested information in the Patient and Visitor Information section of our website.

Frequently Used Phone Numbers

Information Desk – (920)288-8000
Diagnostics/Central Scheduling – (920)288-3300
Gift Shop – (920)288-3290 
Labor and Delivery – (920)288-4480
Patient Accounts – (800)958-6202
Pharmacy – (920)288-3140
TDD Line – (920)288-3156

Toll Free – (866)227-9620


How do I find an Aurora BayCare doctor?

Visit our Find A Doctor page our call our referral line at 920-494-5656.


What are visiting hours?

Aurora BayCare accepts visitors at any time. Read our Visitor Guidelines for full details.