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A private
room |
What to bring |
Cafeteria menu |
Community
library | Floor plan
| Frequently
asked questions | Map & directions
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Patient rights and responsibilities |
Phone numbers | Volunteer
opportunities |
Patient Status |
Patient email
Frequently asked questions
To assist you and your family during your stay at Aurora
BayCare Medical Center, we offer the following information.
Assisted
Parking-Patient/Visitor | Continuing
Care Facilitators | Discharge | Dry
Cleaning | Emergency Conditions | Family
Accommodations | Family Lounges | Financial
Counseling | Gift Shop | Guest
Dining | Hospital Bill | Hospitality
Baskets | Interpreter Services | Library
| Lost and Found | Mail/Floral
Deliveries | Massage Therapy | Newspapers/ATM
Machine | Nurse Call | Oil
Changes | Pain Management | Pastoral
Care | Patient Advocates | Patient
Meals | Patient Rights
and Responsibilities | Patient
Satisfaction Survey | Pet Therapy Program
| Room Temperature | Smoking
| Sound Machines | Telephones
For the convenience of you and your visitors, we offer
assistance with vehicle parking. The service is available Monday thru Friday
from 7 a.m. - 5 p.m. at the main hospital atrium entrance.
Aurora BayCare Medical Center has both Discharge Planning
Registered Nurses as well as Social Workers on staff to assist with issues
both during and following hospitalization. They assist with issues related
to insurance coverage or denial, transfers to another facility (such as
long-term care), and community resource assistance as well as home medical
and hospice arrangements.
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Our hospital discharge time is 11 a.m. Whenever possible, we
ask that you make arrangements to leave by this time once your physician has
discharged you. This time allows us to prepare your room for use by other
patients. Our staff can assist you and your family in making arrangements
for discharge.
Royal Express, a service of Royal Cleaners, provides dry
cleaning pick up and delivery for your personal items every Tuesday and
Thursday. Royal Cleaners offers a 20% discount for services provided. For
more information, please contact your nurse or the Inpatient Lobby at ext.
3250.
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For your safety, the hospital has developed and implemented
responses to various emergency conditions. You may see flashing lights or
hear alarms with announcement that signal an emergency condition. During
these conditions, your door may be closed. Please stay in your room unless
told otherwise by the nursing staff.
For your safety, the hospital conducts routine safety
drills. You may see flashing lights or hear alarms and /or announcements
that signal an emergency drill. During these drills, your door may be
closed. Please stay in your room unless told otherwise by the nursing staff.
For the convenience of your family and friends, we have
hotel-like rooms available for rent on our 5th floor. The cost of an
overnight stay is $62.00. Please contact the Inpatient Lobby at ext. 3250
for more information or to make reservations. Roll-away cots are also
available on our patient care units upon request. Please ask your nurse.
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Adjacent to our 2nd, 3rd, and 4th floor Medical/Surgical
units are family lounges. Each lounge has a kitchenette (microwave &
refrigerator), and a small library featuring health resource materials and
fiction novels, as well as internet access. These lounges are open 24 hours
a day.
Financial counselors can help if you have concerns about how
you will pay your hospital bill. They will answer questions about your bill
and discuss payment options. If you do not have insurance, they will help
you find out if you qualify for Medicaid or other assistance programs.
If you would like to speak with a financial counselor, you
may reach them at 920-288-3092.
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Our gift shop is adjacent to the Inpatient Lobby. It is
operated by volunteers and is open Monday through Friday, 9 a.m. to 4:30
p.m. Based on the availability of our volunteers, the shop is occasionally
open evenings and weekends. We have an array of gifts including baby and
children items, board games, disposable cameras, magazines, books, balloons,
cards, stamps and fresh flowers. We also offer an overnight film developing
service. We accept cash, checks, MasterCard, VISA and Discover.
The Greenbrier Café, located on the 1st floor, is open
daily from 6:30 a.m. to 7 p.m. and again from 8 p.m. till midnight. Our main entrée features are available for
breakfast from 6:30 a.m. till 9:45 a.m. Lunch is from 11 a.m. to 1:30 p.m.
Dinner is served from 4:30 p.m. till 7 p.m. The Greenbrier Café offers a
selection of hot and cold foods, soups and a salad bar as well as a wide
variety of beverages and desserts.
Click here to view
the current menu.
Adjacent to the Greenbrier Café is our vending area, which
is open 24 hours a day. This area has a variety of foods, snacks and
beverages as well as microwave available for your use.
For any questions regarding the Greenbrier Café, please
call extension 3209.
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Your hospital bill will be submitted to your insurance
company.
Please keep in mind that you will receive separate bills
from doctors who treat you while you are in the hospital. In some cases, you
may receive bills from doctors who have been asked to review your test
results, even though you did not see the doctor in person. Pathologists,
radiologists, cardiologists and other specialists will bill you separately
from your hospital bill.
If you have any questions about any bill, please call the
number printed on your bill.
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Every inpatient unit has a hospitality basket filled with
items to meet your personal needs and/or to occupy your time while your body
heals. Please contact your nurse for more information.
All patients in need of vision, hearing, and/or language
interpretive services will be provided such services at no cost 24
hours/day, 7 days/week. To utilize these services, please contact your
nurse.
The Community Resource Library is conveniently located on
the 4th floor. The library features internet access with MEDLINE and other
medical resources that will help to answer your questions and information
needs. A librarian is available Monday through Friday from 8 a.m. to 5 p.m.
Evening and weekend access to the library can be arranged by contacting
security at ext. 3190. To learn more about the library,
click
here.
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If you misplace an item during your time with us, please
contact our security at ext. 3190. If an item is found after you leave, we
will contact you regarding your return of the item.
Therapeutic massage services are provided in the patient
room or in a private treatment room. In these settings we establish a
soothing atmosphere with soft lighting, aromatherapy and music to enhance
the relaxation process.
Sessions last from 30-60 minutes; cost varies accordingly.
For more information or to schedule an appointment, please call Rehab
Services at 920-288-4700.
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All mail, floral arrangements and gifts coming to the
medical center will be promptly delivered to you. If you have already left,
mail will be re-addressed and forwarded to your home. Our mailing address
is:
Aurora BayCare Medical Center
ATTN: <your name>
P.O. Box 8900
Green Bay, WI 54308-8900
The Green Bay Press-Gazette, Green Bay News Chronicle and
the USA Today are available for purchase in the vending machine area located
next to the Greenbrier Café. You will also find an ATM machine in the
vending area.
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There are several methods for calling for nursing
assistance. There is a white box with a nurse call button (red/orange)
placed at the bedside. There is also a nurse call button on the inside and
outside of the bed rails. Emergency call buttons are located in the bathroom
(tub/shower area) and near the toilet.
Mobile Facility, known as MOFA, provides an on-site oil
change service every Friday from 11 a.m. until approximately 5 p.m., or when
all vehicles have been serviced. Some of the services available include a
basic oil change, detailing, tire rotation, installation of new windshield
wipers or new air filters. For pricing information, please contact the
Inpatient Lobby at ext. 3250.
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Your comfort is very important to us. As pain medications
are often ordered "as needed," please let us know when you are in
need of pain medication. Nursing staff will routinely ask you to rate your
pain on a 0-10 scale (0-no pain, 10-worst pain). Research has shown that
pain is better controlled when administered before pain becomes severe.
Chaplains are available at all times to discuss your
spiritual or emotional concerns. Chaplains will also assist you in
contacting your house of worship for sacramental needs, or a visit from your
own clergy. You may request a chaplain at any time by speaking to your nurse
or calling 288-3094 to leave a message. The Interfaith Chapel, located on
the first floor between the Inpatient Reception area and the Main Lobby, is
open for use at all times for prayer.
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During your stay, you may be visited by a volunteer Patient
Advocate. She/he will be inquiring about your stay in an effort to ensure
that all of your needs are being met. They are identified by both a name tag
and a blue volunteer vest.
Meals and nutritional services are provided in accordance
with the diet your physician has prescribed for you. Snacks are available
between meals in the unit kitchenette and via the Greenbrier Café To-Go
menu between 8 p.m. and midnight by calling ext. 3207.
Daily menu assistance is provided and every effort will be
made to accommodate special needs to ensure your stay is comfortable and
enjoyable. At any time, questions and concerns may be referred to a
registered dietitian or technician by calling ext. 3202.
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Upon admission you were given a copy of Aurora BayCare
Medical Center’s Patient Rights and Responsibilities booklet. This booklet
contains information and guidelines to support the physical, emotional and
spiritual needs for our patients. If you would like an additional copy,
please contact your nurse.
After you are discharged, you may receive a written patient
satisfaction survey. The intent of the survey is to allow you an opportunity
to make comments or suggestions, or address any problems relating to your
experience at Aurora BayCare. Your assistance in completing the survey is
greatly appreciated, as we want to continually monitor and address possible
area of improvement.
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We have two different types of Pet Therapy. The first
involves a visit from the patient’s own pet. The second involves a visit
from a trained volunteer and their pet. If you are interested in
participating in this program, please contact Administration at ext. 3003,
or discuss this with your nurse.
All of our inpatient rooms have individual climate controls
for your comfort. Please ask your nurse for assistance.
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Aurora BayCare is a smoke free campus. Smoking is prohibited
in the building and on the grounds. Smoking is only allowed in personally
owned vehicles.
Patient smoking will be permitted only in rare instances
when accompanied by a written physician order. Patients that have a written
physician order are allowed to smoke on an outside patio near the physician
entrance. Ask your caregiver for specific directions.
The inpatient units at Aurora BayCare have sound machines
available for patient use. These machines create soothing, natural sounds to
help mask unwanted noise that may interfere with sleep, rest and healing. If
interested, please ask your nurse.
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To place a local call, press 9 + the number.
To place a long distance call, your options are collect,
third party, or calling card.
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For collect or third party, press 9 + 0
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For calling card calls, press 9 and 1 800# found on card
To place a call within the medical center, simply enter the
4-digit extension.
Phone cards are available for purchase in the vending
machine area located next to the Greenbrier Café.
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